The sample tiers are placeholders. Work out your own with this method.

1. Log hours per site in Care Runs for two months, including incidents
2. Add your yearly tool cost per site: backups, uptime, security, licenses
3. Multiply average monthly hours by your real hourly rate and add the tools
4. Add a margin for risk, because you are being paid to be on call when something breaks
5. Sell outcomes per tier: response target, backup frequency and report, instead of a raw hour count

Signals in this system

• Scope flag says Over plan twice in a row: raise the tier or trim the scope
• Plan MRR in Care Plans shows which tier actually carries the business
• Billable extra in Incidents and Requests shows work that belongs in a higher tier