A lapsed domain is the one mistake a client never forgets. Work from the Renewals table on the home page.

90 days out: Plan ahead

• [ ] Confirm the registrar and billing card are still valid
• [ ] Confirm who pays, from Who pays renewals

30 days out: Renew now

• [ ] Renew, or send the client a written reminder if they pay directly
• [ ] Invoice the rebill when you paid for it

After renewing

• [ ] Update the date on the website record so the alert clears
• [ ] Add a line to Renewal Log with cost and receipt

If it already expired

• [ ] Open an incident with severity Critical
• [ ] Check the registrar for the grace period and restore fee before promising a date
• [ ] Tell the client today, with the plan, then find out why the reminder failed